22 August, 2007

Introduction to INSPIREDelivery!

Background

As organisations grow and change, their systems and processes rarely evolve to keep pace. This means that people are often forced to manually compensate for short-falls in systems and processes that occur as a result. Equally, when new systems and technology are implemented, this is rarely done in a way that is sympathetic to the existing people and processes, which means that a misalignment occurs and fall-out is again dealt with by manual intervention.

Likewise, mergers / acquisitions and disposals create similar problems as organisations are consumed or otherwise forced to change in terms of systems, technology, culture, processes, etc. The advent of financial governance measures, such as Basel and Sarbanes Oxley have also impacted aspects of businesses as they rush to be compliant without addressing the consequential impacts within their organisations.

Organisational transformation is therefore a critical and complex problem, whether it be forced change – “Revolution”, or natural change “Evolution” and it’s one that is commonly misunderstood and often badly managed simply because the hidden complexities, dependencies and impacts only manifest themselves fully long after the implementation and/or change has finished.

Overview

INSPIREDelivery! is a comprehensive approach to auditing systems, processes, technology and people to determine areas of weakness. By understanding what is wrong and why - root cause analysis, not just identifying the symptoms, it is possible to move rapidly towards operational excellence, addressing the true priorities in the process and freeing up resources from fire-fighting to concentrate on making Change happen for the right reasons.

The INSPIREDelivery! Methodology has been in continual developed over a number of years of real-world applied use within a variety of organisations and applications, including Transformation, Change, Project Rescue and Programme Management. The underlying principls are tried and tested and are used widely in complex environments such as telecommunications and it has proven itself invaluable as a framework against which to benchmark existing systems, technology, processes and people against a set of best practice measures.

It offers the ability to rapidly and objectively analyse the effectiveness and efficiency of a business in terms of all the key aspects and activities that will ultimately dictate degrees of success or failure and the competitiveness of an organisation in a global economy.

The INSPIREDelivery! framework covers every critical task throughout the entire business lifecycle, from initial product development and marketing activities, through the sales process and collection of money, ending with after-sales service. However, the true power is in the ability to rapidly understand the interdependencies between people, processes and systems.


INSPIREDelivery! - The 5 Phases

  • Phase 1 – Fact Finding in two parallel activities Matrix mark-up and Workshops
  • Phase 2 – Analysis and Modelling
  • Phase 3 – Reporting
  • Phase 4 – Construction of Roadmap
  • Phase 5 – Programme Delivery

Each of these is described in greater detail in subsequent articles.......

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